Lead Technical Support Engineer (Medical Devices & Security)

O'Connor's Singapore Pte Ltd is seeking a Lead Technical Support Engineer to join our team in Canggu, Bali. In this pivotal role, you will oversee a dynamic technical support team, ensuring seamless servicing, repair, and installation of cutting-edge medical devices and security systems. You will be responsible for maintaining high standards of technical expertise and customer satisfaction, while also driving innovation and improvement in our technical support processes.

As a Lead Technical Support Engineer, you will work closely with our clients to understand their needs and provide tailored solutions. You will have the opportunity to grow professionally and contribute to the success of our medical devices and security systems division. If you are passionate about technology and have a strong background in technical support, we encourage you to apply.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Oversee the daily operations of the technical support team, ensuring efficient and effective service delivery.
• Provide technical guidance and mentorship to team members, fostering a culture of continuous learning and improvement.
• Conduct thorough troubleshooting and problem-solving for medical devices and security systems.
• Develop and implement standard operating procedures (SOPs) to streamline technical support processes.
• Collaborate with clients to understand their requirements and provide tailored solutions.
• Monitor and analyze technical support performance metrics to identify areas for improvement.
• Stay up-to-date with the latest advancements in medical devices and security technologies.
• Ensure compliance with industry regulations and standards.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Engineering, Computer Science, or a related field.
• Minimum of 5 years of experience in technical support, with a focus on medical devices and security systems.
• Proven track record of successfully managing technical support teams.
• Strong knowledge of medical devices and security systems, including their installation, configuration, and troubleshooting.
• Proficiency in using technical support software such as ServiceNow, Jira, or similar.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certification in medical device safety or security systems (preferred).

🛠️ Keahlian

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